Terms of Service

1. Eligibility and Accounts

You may use the Services only if you are at least 18 years old and have the legal capacity to enter into a binding contract. When you create an account or otherwise use the Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to do so and that the entity accepts these Terms.

2. Use of the Services

You agree to use the Services only for lawful business purposes and in compliance with these Terms.

In particular, you agree that you will not:

• Use the Services in any manner that violates applicable laws or regulations.
• Use the Services to transmit unlawful, harmful, fraudulent, infringing, or objectionable content.
• Attempt to gain unauthorized access to the Services or related systems, or interfere with their normal operation.
• Reverse engineer, decompile, or attempt to derive the source code of the Services.
• Use the Services to compete with Ovox or to develop a directly competing product.

3. Subscriptions, Fees, and Payments

Certain features of the Services may be offered on a paid subscription basis. By signing up for a paid plan, you agree to pay all applicable fees in accordance with the pricing and billing terms presented to you.

• Billing. Unless otherwise specified, subscription fees are billed in advance on a recurring basis (e.g., monthly or annually) and are non-refundable, except as required by law or as explicitly stated in writing by Ovox.
• Taxes. Fees are exclusive of any applicable taxes, levies, or duties. You are responsible for any such taxes associated with your use of the Services, other than taxes based on Ovox's net income.
• Changes in fees. We may modify our pricing from time to time. Any changes will apply to subsequent billing periods after we provide notice in accordance with applicable law.

4. Customer Data

You may submit, upload, or otherwise make available data, content, and information ("Customer Data") through the Services, including call content and configuration information for your AI receptionist.

• You retain all rights to your Customer Data. By using the Services, you grant Ovox a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process Customer Data solely as needed to provide and improve the Services.
• You represent and warrant that you have all necessary rights, permissions, and consents to submit Customer Data to the Services and to grant the rights described in these Terms.
• You are responsible for the accuracy, quality, and legality of Customer Data, including obtaining any legally required notices and consents (for example, call recording disclosures).

5. Intellectual Property

The Services, including all software, features, text, graphics, logos, and other content provided by Ovox, are owned by or licensed to Ovox and are protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, Ovox reserves all rights, title, and interest in and to the Services.

You may not use any Ovox trademarks, logos, or brand elements without our prior written permission, except as otherwise permitted by law.

6. Confidentiality

In connection with the Services, each party may receive confidential or proprietary information from the other, including business, technical, and financial information. Each party agrees to use the other party's confidential information only for purposes of performing under these Terms and to protect such information with at least the same degree of care it uses to protect its own confidential information (and in any event, no less than reasonable care).

Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, is independently developed by the receiving party without use of the disclosing party's confidential information, or is rightfully received from a third party without restriction.

7. Third-Party Services

The Services may integrate with or depend on third-party products and services (for example, telephony providers, CRMs, or scheduling tools). Your use of any third-party services is subject to that provider's terms and privacy policies, and Ovox is not responsible for such third-party services.

8. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, Ovox expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any data will be accurate or complete.

9. Limitation of Liability

To the fullest extent permitted by law, in no event will Ovox, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of (a) the amounts you have paid to Ovox for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred (100) U.S. dollars.

10. Indemnification

You agree to indemnify and hold harmless Ovox and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data; or (c) your violation of these Terms or applicable law.

11. Term and Termination

These Terms remain in effect while you access or use the Services. We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, pose a security or legal risk, or if we discontinue offering the Services.

Upon termination of your access to the Services, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination will continue to apply (including, without limitation, ownership provisions, disclaimers, limitations of liability, and indemnity obligations).

12. Changes to the Services and Terms

We may update or modify the Services from time to time, including by adding or removing features. We may also update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and any dispute arising out of or relating to them or the Services will be governed by and construed in accordance with the laws applicable in your primary place of business or, if you are an individual, your place of residence, without regard to conflict of law principles. You and Ovox agree to the exclusive jurisdiction of the courts located in that jurisdiction, unless otherwise required by applicable law.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@ovox.ai