Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information you provide to us. For example, when you request a demo, fill out a contact form, create an account, or otherwise communicate with us. This may include your name, email address, company name, website, phone number, and any other information you choose to provide.
Information collected automatically. We automatically collect certain information when you use our Services, such as your IP address, browser type, device information, pages visited, referring/exit pages, and timestamps. We may also use cookies and similar technologies to collect this information.
Information from third parties. We may receive information about you from third-party services and partners, such as analytics providers, advertising networks, and business partners, where permitted by law.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services.
To respond to your requests, questions, and support needs.
To set up and personalize your AI receptionist or other Ovox services.
To analyze usage and improve the performance, security, and user experience of our Services.
To send you transactional messages, such as confirmations, updates, and billing-related communications.
To send marketing communications (where permitted by law), such as product updates, offers, and resources. You can opt out of marketing emails at any time.
To detect, prevent, and address fraud, abuse, security risks, and technical issues.
To comply with legal obligations and enforce our agreements and policies.

3. Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to understand how you interact with our Services, to remember your preferences, and to improve your experience. You can control cookies through your browser settings and other tools. If you disable cookies, some parts of our Services may not function properly.

4. How We Share Information

We do not sell your personal information. We may share information as follows:

Service providers. We share information with trusted third-party vendors and service providers who help us operate our business and provide the Services (e.g., hosting, analytics, email delivery, customer support). These providers process data only on our behalf and under appropriate confidentiality and security obligations.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, information may be transferred as part of that transaction.
Legal and safety. We may disclose information if we believe it is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of Ovox, our customers, or others.
With your consent. We may share information with your consent or at your direction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable legal requirements.

6. Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Depending on your location, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those in your country. Where required, we implement appropriate safeguards to protect your information in connection with such transfers.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

Accessing or requesting a copy of the personal information we hold about you.
Requesting that we correct or update inaccurate or incomplete information.
Requesting that we delete certain information, subject to legal or contractual restrictions.
Objecting to or restricting certain processing of your information.
Withdrawing consent where we rely on your consent to process your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information in violation of this policy, please contact us and we will take steps to delete such information.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Ovox. This Privacy Policy does not apply to those third-party services, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Services after any changes becomes effective signifies your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Email: contact@ovox.ai